Our Product Suite
NTS Trouble Ticket (TTM)
Custom ticket management and fault tracking for telecom operators
NTS Trouble Ticket Management (TTM) is a purpose-built fault management and ticket tracking solution for telecom operators. It streamlines the entire fault lifecycle — from detection and logging through escalation and resolution — with customizable workflows and SLA enforcement to minimize service disruptions.
Features
- Customizable ticket workflows and escalation paths
- Real-time fault detection and automated alerts
- SLA monitoring and breach notification
- Multi-channel ticket creation (web, API, email)
Business benefits
- Reduce MTTR (Mean Time to Repair) by 45%
- Improve SLA compliance to 99%+
- Eliminate manual fault tracking effort
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